Delivery Timeline:
Due to high volume of orders, order dispatch will take upto 48 hours once the order is confirmed and expected delivery will be within 5 - 7 working days from the day of dispatch.
How to initiate a return, refund, or replacement request:
Please inspect your order as soon as you receive it. Contact us within 72 hours of receiving your order if you wish to request a return, refund or replacement on any defective, damaged or wrong items, so we can evaluate the issue and help you out promptly. Email us at info@atoddlerthing.com or call us on +91 6381773133.
Our address is: A Toddler Thing, D.No 5A, Gandhi Nagar, Kavundampalayam, Coimbatore, Tamil Nadu, 641030, India.
Returns, Refunds, or Replacement on prepaid orders:
- Order cancellation/refund is allowed before dispatch only if the order is not dispatched within 5 working days. if you cancel your order before the order is shipped, the refund will be issued automatically and the payment will take 5-7 days to reflect in the account.
- All exchange and replacement requests are subject to stock availability.
- No refunds and replacements will be considered for international orders placed outside India.
- The customs duty for shipping for all international orders is to be borne by the customer.
- We accept return, refund or replacement requests only if the original invoice and packaging are retained.
- We do not accept return or refund requests on any sale or clearance items.
- While our products are based on standardised sizes, these are not one-size-fits-all. We request you to double-check sizing by measuring your little one for a perfect fit before you place an order.
- If you cancel your order after it has been shipped, we request you to refuse the order during delivery. Once we get the product back, we will process the refund. Please note that the shipping cost (if any) in this case is non-refundable.
- If you have received your order and a product(s) is missing, or you’ve received the wrong product, or a damaged product - please contact us within 72 hours with a photo or video. We will replace it to ensure you get what you ordered or issue a refund instead.
- If you are seeking a replacement on your order for the first time (after accepting the delivery) due to sizing issues, get in touch with us. We will then initiate a replacement order with the size of your choice, book the replacement order immediately, and initiate return pick up on the same day. In this instance, shipping is free of cost.
- If the products are used and torn within one month of delivery, contact us to initiate a replacement with a different product of your choice. If you do not want to try any other product then we will initiate a refund.
- If you have used the product, but don’t like the material or the fit, we request you to try it for a month. If you don’t like it even after a month of usage, then we will initiate a refund for the specific products or a replacement with a different product of your choice (for the same order value) or a refund instead.
- If you have placed an order for multiple products or bundles, used one product and are unhappy with it, we will initiate a replacement of the used product with a different product of your choice. Please keep the others unused should you choose to return them all. If you do not want a replacement, we will initiate a refund of that one used product. If you choose to return the used as well as unused products, we will initiate a refund for the entire order.
- A delivery fee is applicable on every prepaid order placed within India with a value below INR 1,000. No delivery fee is applicable on any order value above INR 1,000 within India.
- We offer express delivery at an additional fee on prepaid orders within India.
Returns, Refunds, or Replacements on Cash-on-Delivery (COD) orders:
- A delivery fee of INR 60 is applicable on every Cash-on-Delivery (COD) order. This delivery fee is non-refundable.
- In case you have used the product, but don’t like the product, material or the fit, we will send a form. Once you fill out this form and share your details including your full name, bank account number, and IFSC code, we will initiate a refund or replacement.
- We do not offer express shipping on any Cash-on-Delivery (COD) orders.
We appreciate your trust in A Toddler Thing. We’re here to serve you. If you encounter any issues or have questions about our returns, refunds, or replacements policy, please contact us. We promise to help you!
