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Shipping / Return Policy

 

 We ship all our orders within 24 to 72 hours from when the order is received in most of the cases. Sometimes it might take a longer time if the orders are placed on weekends/holidays. Tracking number will be sent via message or email once your order has been shipped.

 

Domestic Shipping:

Free shipping is provided within India for all orders above 999 INR within India. Shipping charges of Rs 50 will be charged for orders below 999 INR.

- Delivery time for metros is usually between 2 to 5 business days

- Delivery time for non-metros can take up to 10 days depending on the destination. For very few destinations (very remote areas) it might make take even a longer time. Always check the shipping availability for your area in the product page before placing the order.

- Delivery time for each delivery will be mentioned in the product description page as well as when you checkout your cart

 

International Shipping:

- International shipping rates and delivery time vary depending on the country, shipping location and weight of the product. You can see it while you checkout your products.

Might take even a longer time than mentioned depending on your country’s customs policies. You are solely responsible for any charges levied by your country's customs       

 

Return Policy:

In order to cancel or return an order you need to either email us at info@atoddlerthing.com or call us at 9600368843/9944680476. Refund policy are as follows

- Cancellation prior to shipment: You will get a full refund only when the order is cancelled before it has been shipped and the refund will be done within 5 to 7 days from the date of cancellation.

- Cancellation post shipment: Rs 100 to Rs 150 will be excluded from the refund amount if the Cancellation is done post shipment depending on the value and the type of products shipped. In this case you should not accept the delivery of the order and once we receive the package as shipped we will refund the amount within 5 to 7 days.

 

Order Return:

If you want to return a product after the order has been delivered, you need to let us know within 15 days of receiving the order. In such cases a pickup will be scheduled within 3 to 5 days of receiving the return request. In some remote areas a pickup won’t be available and in such cases you would need to ship the products to us.

 

Refund – Rs 100 per diaper will be deducted from your refund amount as a return fee. COD are non-refundable (in such cases we might give cash vouchers, depending on the order value)

We would process the refund only if the return goods are received in a good condition as shipped unused without any physical damage.  All refunds would be processed within 5 to 7 working days after checking the credibility of the products returned.

 

Order return due to defect/repairs:

In such cases you need to let us know as soon as you received the package. Pickup of defective pieces will be arranged and the order will be replaced with a similar or equivalent product only when we receive and confirm the credibilty of the products.

 

COD – We charge 50Rs per order as a processing fee for Cash on Delivery

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